Last updated 1 September 2026
These Terms of Service are a legally binding agreement between you and Follisense Limited (“Follisense”, “we”, “us” or “our”), a company registered in Kenya, concerning your access to and use of Follisense at follisense.com, app.follisense.com and our mobile applications (together, the “Services”).
By accessing or using the Services you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree with them, you must not use the Services.
You can contact us at hello@follisense.com, or by post at Follisense Limited, Nairobi, Kenya.
FolliSense is a hair and scalp self-tracking application. It keeps a private photo and symptom record so you can see how your scalp changes over time.
The Services are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, to the extent local laws are applicable.
By using the Services, you represent and warrant that:
If you provide any information that is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the Services.
FolliSense is a wellness and self-care tool. It is not a medical device. It does not diagnose, treat, cure or prevent any medical condition, and nothing in the Services is medical advice.
The Services are not a substitute for consultation with a trichologist, dermatologist, doctor or other qualified professional. Never disregard professional advice, or delay seeking it, because of anything you have read or recorded in the Services.
Any educational content, product suggestion or automated response is general information only and is not tailored to your circumstances. If you are concerned about your hair or scalp, see a qualified professional. If you have an urgent medical concern, contact emergency services.
The photographs and records you create in FolliSense are yours. They are private to your account, are not visible to other users, and we do not publish, display, license or sell them. We do not assert any ownership over them.
You grant us only the permission we need to run the Services for you: to store your content, process it as described in our Privacy Policy, and show it back to you. That permission ends when you delete the content or your account.
You may only upload photographs of yourself, or photographs another person has asked you to record on their behalf and consented to. You are responsible for having that consent. If you are recording an observation on someone else's behalf, it is recorded to their account, not yours.
You can delete any photograph, or your entire account, at any time from within the Services.
You are responsible for the content you upload. You agree not to upload anything that is illegal, harassing, hateful, harmful, defamatory, obscene, abusive, discriminatory, threatening, sexually explicit, deceitful or misleading, and you confirm you have the rights necessary to upload what you upload.
If you send us a question, comment, suggestion, idea or other feedback about the Services, you agree that we may use and share that feedback for any purpose without compensation to you. This section applies to feedback about the product only. It does not apply to your photographs, your records or anything else in your account, which are covered by section 4 above.
We are the owner or licensee of all intellectual property rights in the Services, including source code, databases, functionality, software, designs, audio, video, text, photographs and graphics (the “Content”), as well as the trademarks, service marks and logos contained in them (the “Marks”). The Content and Marks are protected by copyright and trademark laws and treaties around the world.
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use.
Except as set out in this section, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed or otherwise exploited for any commercial purpose without our express prior written permission. Requests should be sent to hello@follisense.com.
We reserve all rights not expressly granted to you in and to the Services, Content and Marks. Any breach of this section will constitute a material breach of these Terms and your right to use the Services will terminate immediately.
You may not access or use the Services for any purpose other than that for which we make them available. As a user of the Services, you agree not to:
The Services may show hair care products and link to third-party retailers where you can buy them. We do not sell products, do not process payments and are not a party to any purchase you make. Anything you buy is governed by that retailer's own terms.
We do not warrant, endorse or guarantee any product offered by a third party through the Services, and we are not responsible for monitoring any transaction between you and a retailer.
Some of these links may carry affiliate tracking, which means we may earn a commission if you buy through them, at no extra cost to you. Where that applies we say so on the page. Any such arrangement never affects which products we show you, and product suggestions are never based on the symptoms you report.
We reserve the right, but not the obligation, to monitor the Services for violations of these Terms, to take appropriate legal action against anyone who violates the law or these Terms, and to manage the Services in a manner designed to protect our rights and property and to facilitate their proper functioning.
These Terms remain in full force and effect while you use the Services.
We reserve the right to deny access to and use of the Services to any person who breaches these Terms or any applicable law or regulation. Where we suspend or terminate an account, we will tell you why and give you a reasonable opportunity to respond, unless we are prevented from doing so by law or unless doing so would create a risk to other users or to the Services.
We will not delete the photographs or records in your account except where you ask us to, where your account is terminated for breach of these Terms, or where we are required to by law. If your account is terminated, you may request a copy of your record before it is removed.
You can stop using the Services and delete your account at any time from within the Services.
We reserve the right to change, modify or remove the contents of the Services at any time at our sole discretion. We cannot guarantee the Services will be available at all times. We may experience hardware, software or other problems, or need to perform maintenance, resulting in interruptions, delays or errors. We will not be liable to you or any third party for any modification, suspension or discontinuance of the Services. Nothing in these Terms obliges us to maintain and support the Services or to supply any corrections, updates or releases.
There may be information in the Services that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information in the Services at any time, without prior notice.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES, AND WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR INACCURACIES OF CONTENT, ANY UNAUTHORISED ACCESS TO OUR SERVERS, ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, OR ANY BUGS OR VIRUSES WHICH MAY BE TRANSMITTED THROUGH THE SERVICES BY ANY THIRD PARTY.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO FIVE HUNDRED UNITED STATES DOLLARS (USD 500).
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Certain US state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above disclaimers or limitations may not apply, and you may have additional rights.
You agree to defend, indemnify and hold us harmless, including our affiliates and our respective officers, agents, partners and employees, from and against any loss, damage, liability, claim or demand, including reasonable legal fees and expenses, made by any third party arising out of your use of the Services, your breach of these Terms, your breach of your representations and warranties in these Terms, or your violation of the rights of a third party. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims. We will use reasonable efforts to notify you of any such claim upon becoming aware of it.
We maintain the data you transmit to the Services in order to manage their performance, as described in our Privacy Policy. We perform routine backups, but you are responsible for the data you transmit and for any activity you undertake using the Services. Subject to section 14 above and to applicable law, we are not liable to you for any loss or corruption of that data.
Visiting the Services, sending us emails and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders and other records, and to electronic delivery of notices, policies and records.
These Terms are governed by and construed in accordance with the laws of Kenya. Follisense Limited and you irrevocably consent that the courts of Nairobi, Kenya shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Terms.
If you are a consumer resident in the European Economic Area or the United Kingdom, nothing in this section deprives you of the protection of the mandatory consumer law of the country in which you live, or of your right to bring proceedings in the courts of that country.
To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms (a “Dispute”) brought by either you or us, the parties agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other.
If the parties are unable to resolve the Dispute through informal negotiation, the Dispute shall be finally resolved by arbitration in accordance with the United Nations Commission on International Trade Law Arbitration Rules in force at the time the arbitration commences. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Nairobi, Kenya. The language of the proceedings shall be English. The governing law shall be the substantive law of Kenya.
Any arbitration shall be limited to the Dispute between the parties individually. To the full extent permitted by law, no arbitration shall be joined with any other proceeding, there is no right or authority for any Dispute to be arbitrated on a class-action basis or to use class action procedures, and there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
The following Disputes are not subject to the provisions above concerning informal negotiations and binding arbitration: any Dispute seeking to enforce or protect, or concerning the validity of, any intellectual property rights of a party; any Dispute related to or arising from allegations of theft, piracy, invasion of privacy or unauthorised use; and any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither party will elect to arbitrate any Dispute falling within that portion of the provision found to be illegal or unenforceable, and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above.
Nothing in this section prevents you from bringing a Dispute before a small claims court, or before a consumer body or court in your country of residence where applicable law gives you that right.
If you download our application from the Apple App Store or Google Play, you acknowledge that these Terms are between you and Follisense Limited only, and not with Apple or Google. Apple and Google have no obligation to provide any maintenance or support for the application, and are not responsible for addressing any claim you have relating to the application. Your use of the application must comply with the applicable app store's terms of service.
We may change these Terms from time to time. The updated version will be shown by an updated date at the top of this page. If we make material changes, we will notify you, either by prominently posting a notice in the Services or by contacting you directly. Your continued use of the Services after a change takes effect means you accept the revised Terms. If you do not accept them, you should stop using the Services and may delete your account.
These Terms, together with any policies or operating rules we post in respect of the Services, constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms is determined to be unlawful, void or unenforceable, that provision or part is deemed severable and does not affect the validity and enforceability of the remaining provisions. No joint venture, partnership, employment or agency relationship is created between you and us as a result of these Terms or your use of the Services.
To resolve a complaint regarding the Services, or to receive further information about their use, contact us at:
hello@follisense.com
Follisense Limited
Nairobi
Kenya