Legal
Last updated: August 12, 2026
Please note: FolliSense is a wellness and self-care companion. It does not diagnose, treat, or prevent any medical condition, and it is not a substitute for advice from a qualified healthcare professional.
By creating an account or using the FolliSense service ("the Service"), you agree to be bound by these Terms. If you do not agree, please do not use the Service. You must be at least 18 years old to use the Service.
FolliSense helps you track and understand your scalp and hair health through guided photo check-ins, routine tracking, and personalised wellness insights. Insights provided by the Service are informational only. Always consult a healthcare professional about any concern regarding your scalp, hair, or general health.
FolliSense is built around the needs of textured hair, primarily curly, coily and kinky patterns commonly described as type 3 and type 4. Our check-in questions, routine guidance and educational content assume the washing frequencies, protective styling practices, moisture needs and mechanical stresses associated with these hair patterns.
You are welcome to use the Service if you have straight or wavy hair, commonly described as type 1 and type 2. However, some guidance may be less relevant to you, and some content may not reflect the care practices typical for your hair. The Service is not tailored to those patterns and should not be relied on as though it were.
The Service includes a tracking experience designed for men, covering areas such as cut and shave routines, barber visits, razor bumps and ingrown hairs, hairline and crown changes, and locs or other longer styles.
Where the Service references common patterns of hair change, including any scale describing hairline or crown recession, this is a way of describing what you can observe about your own hair over time. It is not a diagnosis, a prognosis, or an assessment of any medical condition, and it does not predict how your hair will change in future. Hair loss can have many causes, some of which need medical attention. If you are concerned about changes to your hair or scalp, please see a doctor or dermatologist.
The Service includes Foli, a live chatbot that answers questions about hair and scalp care. Foli is automated software powered by artificial intelligence. You are not chatting with a person, a stylist, a nurse, or a doctor, and no human reviews your conversation as it happens.
Foli generates its replies automatically and can be wrong, incomplete, or out of date. Nothing Foli says is medical advice, a diagnosis, or a treatment recommendation, and you should not rely on it in place of a qualified professional. Foli is not an emergency or crisis service. If you have a medical emergency, or you are worried about your immediate health or safety, contact your local emergency services or a healthcare provider directly.
Please do not share information through Foli that you would not want stored, including identity numbers, payment details, or other people's personal information. How chat content is handled is described in our Privacy Policy.
The Service can send reminders, including reminders to take down a protective style, to check in, or to follow part of your routine. These reminders are generated from the information you enter, such as the date you installed a style and the cycle length you told us to expect. They are a convenience, not a clinical instruction, and they are not a safety mechanism.
Reminders can be delayed or missed for reasons outside our control, including device settings, notification permissions, connectivity, and the accuracy of the information entered. You remain responsible for deciding when to take down, install, or change a style. If a style feels painful, tight, or itchy, or your scalp is sore or inflamed, do not wait for a reminder. Take action and speak to a professional where appropriate.
You agree to provide accurate information during registration and to keep your login credentials secure. You are responsible for all activity that occurs under your account. Notify us promptly if you suspect unauthorised access.
You retain ownership of the photos and information you submit. By using the Service, you grant FolliSense a limited licence to store and process this content solely to provide the Service to you, for example, generating your check-in history and insights. We do not sell your content. See our Privacy Policy for full details on how your data is handled.
You agree not to misuse the Service, including by attempting to access other users' data, interfering with the Service's operation, uploading unlawful content, or using the Service for any purpose other than personal, non-commercial scalp and hair care.
The FolliSense name, logo, design, and all content and software comprising the Service are the property of FolliSense and are protected by applicable intellectual property laws. You may not copy, modify, or distribute them without our prior written permission.
You may delete your account at any time from your profile settings. Deletion permanently removes your account and associated data from the Service, subject to any retention required by law.
Some product links in the Service and on this website are affiliate links. If you buy through one, we may earn a small commission at no extra cost to you. Commission never affects which products we show you, and we are not the seller. Purchases, payment, delivery and returns are handled entirely by the retailer under their own terms.
The Service is provided "as is" without warranties of any kind, whether express or implied. To the maximum extent permitted by law, FolliSense shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Service. This includes any reliance on chatbot replies, reminders, or tracking content described in these Terms.
We may update these Terms from time to time. If we make material changes, we will notify you through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of Kenya, without regard to conflict of law provisions.
Questions about these Terms? Reach us at support@follisense.com.