Deleting your account

You can delete your FolliSense account, and everything in it, at any time. You do not need to ask us and you do not need to install anything.

Delete it yourself

From the app

Log in at app.follisense.com, or open the FolliSense app.
Go to Profile.
Find the section containing Export my data and Change password.
At the bottom of that section, tap DELETE MY ACCOUNT & DATA, shown in red.
Confirm in the dialog that appears. Deletion begins straight away.

This cannot be undone. Your photographs and your record are removed permanently.

If you want a copy first, ask us before you delete. The Export my data button in the app is not available yet, so email hello@follisense.com from the address your account uses and we will send you what we hold.

Ask us to delete it instead

If you cannot log in, or you would rather we did it, email hello@follisense.com from the address your account uses and ask us to delete your account.

We may need to confirm it is really you before we act, since the request removes health information permanently. If you write from a different address, we will ask you a question or two to verify the account is yours.

What gets deleted

What	What happens
Your login and account	Deleted
Your name, email address and profile	Deleted
Your scalp and hair photographs	Deleted
Your check-ins and reported symptoms	Deleted
Your hair profile, routine and product records	Deleted
Your length readings, events and timeline	Deleted
Your messages to our in-app assistant	Deleted
Your consent records	Deleted
Your notification and reminder settings	Deleted

What we may keep, and why

Backups. Your data may remain in encrypted backups for a short period before those backups are cycled out. It is not accessible to us in normal use and is not restored.
Records we are required to keep. Where the law requires us to retain something, for example a record that a deletion request was made and honoured, we keep that and nothing more.
Anonymous usage counts. Aggregate figures such as how many check-ins happened in a month contain nothing that identifies you and are not linked back to your account.

How long it takes

Your account and your record are removed immediately when you confirm. If you ask us by email, we act within seven days and always within 30 days.

Encrypted backups cycle out within 30 days of deletion.

Deleting one thing instead of everything

You do not have to delete your whole account to remove something. Individual photographs can be deleted from your history, and you can withdraw any optional consent in your profile settings without closing your account.

Questions

Email hello@follisense.com. See also our Privacy Policy, Terms of Service and Support.

FolliSense Limited
Nairobi
Kenya