Something not working, or a question about your account? Write to us.
For anything to do with your account, a bug, or a feature that is not behaving.
For everything else, including questions about privacy, your data, or the company.
We are a small team. We aim to reply within two working days, and we will tell you if something is going to take longer than that.
It helps if you include the email address your account uses, what you were trying to do, and what happened instead. A screenshot is worth a paragraph.
FolliSense is not a medical service. We cannot look at your photographs and tell you what is happening with your scalp, and we will not try. If you are worried about your hair or scalp, see a trichologist, dermatologist or doctor. If you have an urgent medical concern, contact emergency services.
If you signed up with an email address, use the “Forgot password” link on the login screen to reset it. If you signed up with Google, use the Google button rather than a password. If you are not sure which you used, write to support and we will check.
Check your spam folder first, as the code often lands there the first time. If it still has not arrived after a few minutes, request a new one. If nothing arrives at all, write to support with the address you are using.
Photos are stored privately and load through a temporary link that expires after an hour. If a photo does not appear, refreshing the page usually fixes it. If it does not, tell us roughly when the photo was taken and we will look into it.
Only you. They are held in a private store, are not publicly reachable, and are never shown to other users. Our Privacy Policy sets out exactly how they are handled.
Yes. Email reminders have an unsubscribe link at the bottom of every message, and you can also turn them off in your account settings. Push notifications can be turned off in your device settings.
Yes, by asking us. The Export my data button in your profile is not available yet. Until it is, email hello@follisense.com from the address your account uses and we will send you a copy of what we hold.
Go to Profile and tap DELETE MY ACCOUNT & DATA, shown in red below Change password. You can also ask us to do it. See Deleting your account for what gets removed and how long it takes.
If you believe someone has uploaded a photograph of you without your consent, or is otherwise misusing the Services, write to hello@follisense.com and tell us what you know. We will look into it.
FolliSense Limited
Nairobi
Kenya
See also our Privacy Policy and Terms of Service.